Our RCV3 and RCV9 ship on a pallet by LTL freight, and so does a full pallet of stretch film. Freight carriers handle the shipment well most of the time. When they do not, the delivery receipt you sign is the only document that decides who pays. Here is how to receive freight so you are covered.
Before the truck arrives
- Someone has to be there. Freight is signed for, not left at the door. The carrier calls to book a window; give them a number that will be answered.
- Clear the path. The driver lowers the pallet to the ground on the liftgate and will usually push it a few feet with a pallet jack. From there it is yours. Have your own pallet jack ready and a flat route to where the machine will live.
- No dock, no forklift? That is what liftgate delivery is for; it is included on every Rockcub freight order. You still need a pallet jack to move a 1,400 lb pallet of film; a 189 lb RCV3 crate can be walked on a hand truck by two people.
The five-minute inspection, while the driver waits
- Count the pieces against the delivery receipt. One pallet should say one pallet.
- Walk all four sides. Look for crushed corners, torn or re-wrapped film, broken crate slats, forklift tine marks, and any sign the pallet was dropped (a split deck board, a crate that sits lower on one side).
- Tilt and shock indicators. If the crate has one, check whether it has tripped.
- Open it if you can. You have the right to inspect before signing. Cut the film and check the machine for dents, bent legs or loose parts. Drivers will wait a few minutes for this; be quick and polite.
- Photograph everything before anything is moved: all sides of the crate, the label, and any damage up close.
What to write on the delivery receipt
This is the part that matters. Signing a clean receipt is a statement that the goods arrived in good condition, and carriers will hold you to it.
- If anything looks wrong, write it on the receipt in plain words before you sign: "crate crushed on one corner", "film torn, re-wrapped", "2 slats broken". Have the driver initial it.
- If you cannot inspect fully in the time available, write "subject to inspection" next to your signature. It keeps the claim open.
- If the damage is severe, you can refuse the delivery. Call us first on +1 (562) 203-3004 if you can; we will tell you whether to refuse or accept with notation.
After the driver leaves
Concealed damage, found after a clean signature, must be reported fast. Carriers generally allow a few days; our return policy asks for photos within 30 days, but do not wait that long. Email the photos and the receipt to support@rockcub.com the same day and we file the claim with the carrier for you.
Uncrating a strapping machine
- Cut the strap holding the crate to the pallet with a strap cutter, standing to the side. Steel strap under tension whips when cut.
- Lift the crate lid and sides off before trying to lift the machine. Never pull a machine off a pallet by its arch, worktable or handles.
- The RCV3 (about 189 lb) has caster wheels: two people tilt it down a ramp or lift it clear of the pallet. The RCV9 (about 331 lb) needs a pallet jack or forklift under its base; see the RCV9 site prep checklist.
- Keep the pallet and crate until you have run the machine. If anything is wrong, we may need it to go back the same way.
First power-up
Check the voltage plate against your outlet, remove every shipping tie and foam block (there is always one more), and run the first cycles with no load. The RCV3 setup guide covers loading the first coil. Then send us a note that it arrived; we like to know.
Questions? Phone +1 (562) 203-3004, Mon–Fri 9am–5pm Pacific · support@rockcub.com