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Warranty Policy

Warranty Policy

Welcome to Rockcub. We stand behind the quality of our products and are committed to providing reliable after-sales support for our customers.

1. Warranty Coverage

Rockcub products are covered by a limited warranty against defects in materials and workmanship under normal use.

Warranty Period

  • Machines: 12 months
  • Accessories & Consumable Parts: 3 months
  • Batteries & Chargers: 6 months

The warranty period begins on the date of delivery.

2. What Is Covered

During the warranty period, Rockcub will, at our discretion:

  • Repair defective parts
  • Replace defective parts or products
  • Provide technical support and troubleshooting assistance

This warranty covers manufacturing defects and failures that occur during normal operation and proper use.

3. What Is Not Covered

This warranty does not cover:

  • Normal wear and tear
  • Cosmetic damage (scratches, dents, discoloration, etc.)
  • Damage caused by misuse, abuse, neglect, or improper installation
  • Damage caused by accidents, drops, water intrusion, fire, or natural disasters
  • Unauthorized modifications or repairs
  • Improper voltage or power supply issues
  • Consumable items such as blades, belts, wheels, brushes, and straps
  • Damage caused by failure to follow the user manual or maintenance instructions

4. Warranty Claim Process

To request warranty service, please contact our support team with:

  • Order number
  • Product model
  • Description of the issue
  • Photos or videos showing the problem

Our support team may provide troubleshooting steps before approving a repair or replacement.

5. Shipping Responsibility

  • Customers are responsible for shipping costs associated with returning products unless otherwise approved by Rockcub.
  • Rockcub will cover the shipping cost for replacement parts or repaired products when the warranty claim is confirmed.

6. Limitation of Liability

Rockcub shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products, including but not limited to loss of business, profits, or productivity.

7. Contact Us

If you have any questions regarding this Warranty Policy, please contact us:

Email: support@rockcub.com
Website: https://rockcub.com

Last updated: May 14, 2026