We want you to be satisfied with your Rockcub purchase. Returns are accepted
within 30 days of delivery. Contact support@rockcub.com with your order number
before shipping anything back — returns sent without a Return Merchandise
Authorization (RMA) cannot be processed.
DEFECTIVE, DAMAGED, OR NOT AS DESCRIBED
Contact us within 30 days of delivery. We arrange and pay for the return, and
refund you in full. No return shipping cost, no restocking fee.
CHANGED YOUR MIND OR ORDERED THE WRONG ITEM
Accepted within 30 days, provided the item is unused and in its original
packaging. The customer pays return shipping.
Strap, film, tape, parts and accessories — no restocking fee.
Machines (RCV2, RCV3, RCV4, RCV5, RCV6, RCV7, RCV9) — 15% restocking fee,
which covers inspection, re-testing and repackaging.
WHAT CANNOT BE RETURNED
Strap coils, stretch film and tape cases that have been opened or partially
used. Once the packaging is broken these cannot be resold, so please confirm
the size and material before ordering — we are happy to check compatibility
with your machine over the phone.
RETURNING A MACHINE
Machines ship by freight and must go back the same way. We book the return
carrier for you and deduct the actual freight cost from your refund, so you
are not left arranging LTL shipping yourself. The machine must be on a pallet,
strapped or shrink-wrapped, and in its original packaging. Machines that
arrive damaged because they were not palletized cannot be refunded in full.
FREIGHT DELIVERIES — INSPECT BEFORE SIGNING
Inspect the shipment for visible damage and note it on the delivery receipt
before you sign. A signed clean receipt makes a freight damage claim very
difficult to win. Damage found after delivery should be reported to us within
30 days with photos.
REFUNDS
Once we have received and inspected your return, we will notify you of the
approval or rejection of your refund. Approved refunds are issued to your
original payment method within 10 business days.
RMA requests and questions: support@rockcub.com or +1 (562) 203-3004,
Mon–Fri 9am–5pm Pacific.
This policy applies to orders shipped within the contiguous United States.
For Alaska, Hawaii, U.S. territories and international orders, contact us
before ordering.
