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Service & Support

Talk to the people who stock the parts. Our support team works from our warehouse in Whittier, California, and answers the phone Monday to Friday, 9am–5pm Pacific.

  • Contact us online: send us a message — the quickest way to reach the support team. Include your order number if you have one and we will reply by email.
  • Phone: +1 (562) 203-3004
  • Email: support@rockcub.com
  • Hours: Monday–Friday, 9am–5pm Pacific
  • Warehouse & local pickup: 2498 Peck Rd, Whittier, CA 90601 — collect an order in person, or come and run a machine before you buy. Please call ahead so someone is free to help.

Fix it yourself first: RCV2 troubleshooting guide · RCV2 strap slipping: clean the gripper plate and set tension (videos) · Replace the RCV2 LCD screen · RCV3 setup guide

Every machine we sell carries a 1-year warranty and is backed by replacement parts stocked here in California.

How can we help?

Pick the path that matches your situation — each one goes to the page with the details.

  • Warranty claim

    Machines are covered for 12 months from delivery. To start a claim, send us a message or email us with your order number, product model, a description of the issue and photos or video — we may walk you through troubleshooting first.

    Read the warranty policy

  • Returns & refunds

    Returns are accepted within 30 days of delivery. Defective, damaged or not-as-described items ship back free with a full refund. Other returns need the item unused in its original packaging; return shipping and a 15% restocking fee apply.

    Read the refund policy

  • Parts & repair

    Batteries, tension wheels and wear parts for the machines we sell are stocked in California. Each handbook below includes the spare parts list — if the part you need is not listed, contact us and we will source it.

    Shop parts & accessories

  • Bulk orders & freight quotes

    Volume pricing on machines, strap and film, and freight quotes for the RCV3 and RCV9. Tell us what you are strapping and roughly how many a day, and we will point you to the right model.

    Get a quote

Manuals & downloads

Operation, maintenance and spare parts documentation for every Rockcub machine.

  • RCV2

    Electric strapping machine — instruction manual (8 pages)

    Download PDF

  • RCV3

    Semi-automatic strapping machine — use, maintenance & spare parts handbook (16 pages)

    Download PDF

  • RCV4 / RCV5

    Manual sealless steel strapping tools — operation manual & spare parts list (16 pages)

    Download PDF

  • RCV7

    Mobile pallet stretch wrap machine — user manual (12 pages)

    Download PDF

  • RCV9

    Automatic arch strapping machine — use, maintenance & spare parts handbook (76 pages)

    Download PDF

How-to guides from our team

Written by the people who use and repair these machines.

Visit the blog

  • How to replace a cracked LCD screen on the RCV2

    A step-by-step repair guide from our support team, using the genuine replacement part.

    Read the guide

  • Manual, semi-auto or electric?

    What separates the three kinds of strapping tool, and which one fits the work on your floor.

    Read the guide

  • The most common strapping mistakes

    The errors we see most often on loads that come loose — and how to avoid each one.

    Read the guide

Send us a message